Support plans
A GoHighLevel virtual assistant on a monthly plan keeps your HighLevel account working after the build: workflow monitoring, fixes, small builds, deliverability checks and sub-account maintenance, delivered through a ticket channel with a written response-time commitment. Fixed monthly hours, a report every month, and no surprise invoices, for agencies and businesses alike.
Independent specialists, not affiliated with HighLevel Inc. Typical reply within 1 business day.
Deliverables
One person who knows your account, your naming standard and your clients, backed by a second specialist for cover. You are not re-explaining your setup to a new agent every ticket.
Send requests to a dedicated address or a shared Slack channel. Every request gets an acknowledgement, an estimate in hours, and a status you can check without asking.
Essentials responds by the next business day. Growth and Agency plans respond the same business day for anything that stops leads, messages or bookings from working. The commitment is written into your plan, not implied.
We watch execution logs for errors, failed actions and workflows that stopped triggering, and fix them before your team notices. Changes HighLevel ships that affect your automations are checked and adjusted.
New workflows, calendar changes, pipeline tweaks, forms, email templates, smart lists and custom values, all built inside your monthly hours and tested with real contacts before they go live.
Monthly checks on your sending domain, DNS records, bounce and complaint rates, A2P 10DLC campaign status and opt-in language, so your messages keep landing and your numbers stay registered.
For agency plans, routine maintenance across every client sub-account: snapshot updates pushed carefully, user clean-up, tag hygiene and a standard health check on a schedule you set.
Anything we change is explained in a short screen recording, so your team can see what moved and why. The recordings build into a library your new hires can watch.
A one-page report each month: hours used, tickets closed, issues found during monitoring, what we recommend next, and anything that needs a decision from you.
Process
A short call and a look inside your account to understand what exists, what breaks most often and how many hours a month make sense. You get a written plan recommendation and the SLA in plain language.
You create a staff user for us and we document the account: naming standard, key workflows, integrations and who to notify when. The ticket channel is set up and your team gets a one-page guide to using it.
Before routine work starts, we run the same checks as our audit so the plan begins from a known state. Anything urgent is fixed inside the first month's hours or quoted separately if it is large.
Tickets are worked in priority order, monitoring runs weekly, deliverability and compliance checks run monthly, and every change ships with a recording. Hours are tracked to the quarter hour.
You receive the report, and once a quarter we review whether the plan size still fits. Plans move up or down with a month's notice, and you can cancel with the same notice.
Fit
Packages
Every package is a fixed scope with a fixed price, quoted in writing before work starts. Extras are quoted the same way, never billed as surprise hours. Full detail on the pricing page.
Monthly
A monthly block of hours for one account, with next-business-day response.
Quoted in writing
What's included:
Best for: A single business account that needs steady, small changes and someone watching it.
Get a written quoteMonthly
More hours, same-business-day response for anything that stops leads or bookings.
Quoted in writing
What's included:
Best for: A business or small agency that relies on HighLevel daily and cannot wait on fixes.
Get a written quoteMonthly
Maintenance across multiple client sub-accounts with a shared hours pool.
Quoted in writing
What's included:
Best for: Agencies with several sub-accounts and no in-house GHL admin.
Get a written quoteA GoHighLevel virtual assistant on one of our plans is a trained HighLevel specialist, not a general admin who happens to have a login. The month is split between reactive work (your tickets), proactive work (monitoring and checks) and improvements you have approved. Reactive work always takes priority, because a broken missed-call text-back costs you leads today.
A typical month on the Growth plan covers tickets such as a new calendar for a new team member, a workflow branch for a new offer, a form change and a template update, alongside the scheduled checks below.
An in-house administrator makes sense once GoHighLevel work fills most of a working week. Below that point, a support plan gives you specialist cover for a fraction of a salary, without recruiting, training or holiday gaps. Many clients run a plan until the volume justifies a hire, then use our documentation library to onboard that person.
The honest trade-off is responsiveness to very small requests. An in-house admin can change a template in the next five minutes; a plan responds inside the SLA. If minute-by-minute changes matter more than specialist depth, hire in-house, and we will happily help you train them.
Compare
| GHLSpecialist support plan | In-house GHL admin | Ad hoc freelancer | |
|---|---|---|---|
| Monthly cost | Fixed, hours visible on the report | Salary plus training and tools | Hourly, varies by availability |
| Response time | Written SLA: same or next business day | Immediate when at their desk | When they are free |
| Specialist depth | HighLevel only, every feature | Depends on the hire | Depends on the person |
| Monitoring | Weekly log checks included | If someone remembers | Not included |
| Continuity | Named assistant plus cover | Gaps for leave and turnover | None guaranteed |
| Documentation | Recording for every change | Rarely written down | Usually none |
FAQ
A GoHighLevel virtual assistant maintains and improves your HighLevel account each month: fixing workflows, building small automations, updating calendars and forms, checking email deliverability and phone registration, and reporting what changed. Ours are HighLevel specialists working from a documented standard, not general-purpose assistants.
Every plan responds by the next business day at the latest. Growth and Agency plans respond the same business day for anything that stops leads, messages or bookings from working. Response means a person has looked at the ticket and told you the plan, not an automated receipt.
Each plan includes a named virtual assistant, a ticket channel, a monthly block of hours for fixes and small builds, weekly workflow monitoring, monthly deliverability and A2P checks, a recording for each change and a monthly report. Larger projects are quoted separately so they never eat your plan hours without your approval.
Unused hours are shown on your monthly report and, by default, do not roll over, which keeps plans priced for the work actually available each month. If you expect uneven months, we can agree a rollover of a limited number of hours in writing when you start.
Yes. The Agency plan covers multiple sub-accounts from a shared hours pool, with scheduled health checks and snapshot updates for each one. If your clients should never see our name, communication can run under your brand through the white-label service.
No. You add us as a staff user with the permissions the plan needs and remove that user whenever you cancel. We never ask for shared passwords.
No. HighLevel's own support desk handles platform bugs, billing and outages for its customers. Our support plans are independent, hands-on help inside your account, building and fixing the things HighLevel's team does not do for you. For platform outages or billing, contact HighLevel directly.
Plans are priced monthly by hours and response time, quoted in writing after a short account review. See the packages on our pricing page. Your HighLevel subscription is separate; our pricing guide explains those plans.
Last reviewed: November 2, 2026. Updated when HighLevel changes the features described here.
Free GHL strategy call
A 20-minute call is enough to scope most projects. You leave with a written plan and a fixed quote, whether or not you hire us.
Reply within 1 business day. No shared passwords: we work through a staff user you control.