Privacy Policy

What we collect

We collect only what we need to respond to you and deliver the work you ask for.

• Form submissions. When you book a call or request an audit we collect your name, email address, website, the qualification answers you choose (for example whether you are an agency or a business, what you need, your timeline and budget range) and anything you type into the free-text fields.
• Correspondence. Emails, call notes and messages exchanged with you about a quote or a project.
• Website usage. Pages visited, approximate location derived from your IP address, device and browser type, and the page that referred you, collected through analytics as described in our cookie policy.
• Campaign tags. If you arrive through a link that carries UTM parameters, those parameters are stored with your form submission so we know which channel brought you here.

How we use it

We use personal data to:

• Reply to your enquiry, prepare for a call and send you a written quote.
• Deliver, document and support the services you buy from us.
• Send occasional emails about GoHighLevel topics and our services, only where you have agreed to hear from us. Every such email has an unsubscribe link.
• Understand which pages and channels bring visitors so we can improve the site.
• Meet legal, accounting and tax obligations.

Form submissions and our CRM

Form submissions are sent to the customer relationship management system we use to run our own business. We use GoHighLevel (HighLevel) for this, the same platform we work on for clients. Submissions are stored there as contact records so we can track the conversation from first enquiry to project. HighLevel processes this data on our behalf under its own terms and privacy policy.

Analytics and cookies

We use website analytics to count visits and understand how people move through the site. Depending on the tool enabled, this may involve cookies or cookie-free measurement. Details, including how to opt out, are in our cookie policy. We do not run advertising cookies or retargeting pixels on this site at launch; if that changes, the cookie policy will be updated first.

Client account data

When you hire us, we work inside your HighLevel account through a staff user that you create and can remove at any time. We never ask for a shared password. We access your account, and the contact and business data inside it, only to carry out the work described in your written scope.

We do not export, copy or retain your clients' or customers' contact data beyond what the engagement requires, and we delete any working copies when the engagement ends. We are happy to sign a non-disclosure agreement before access is granted. Your data stays in your account and remains yours throughout.

Who we share data with

We do not sell personal data, and we do not share it with third parties for their own marketing. We share data only with service providers that help us run the business, acting on our instructions:

• Website hosting and content delivery providers.
• Email and calendar providers used to correspond with you and schedule calls.
• Our CRM (HighLevel), where form submissions and project records are stored.
• Analytics providers, as described in the cookie policy.
• Payment processors, which handle card details directly; we never see or store full card numbers.
• Professional advisers (accountants, lawyers) and authorities where the law requires it.

How long we keep it

Enquiry records are kept for as long as there is an active conversation and for a reasonable period afterwards so we can pick it up if you come back. Project records, quotes and invoices are kept for as long as accounting and tax law require. Analytics data is kept in aggregate form. You can ask us to delete your personal data at any time, and we will do so unless we have a legal reason to keep a record.

Your rights

You can ask us to tell you what personal data we hold about you, correct it, delete it, or stop using it for marketing. If you are in the European Economic Area or the United Kingdom, you have the rights set out in the GDPR and UK GDPR, including the right to object to processing and to complain to your data protection authority. If you are a California resident, you have the rights set out in the CCPA, including the right to know, delete and opt out of the sale of personal data; we do not sell personal data. To exercise any right, email [email protected]. We will respond within the time the applicable law allows.

Security

We protect data with access controls, two-factor authentication on the systems we use, encrypted connections and the principle of least access: team members see only what their work requires. No system is perfectly secure, so if we ever become aware of a breach affecting your data we will tell you promptly and explain what we are doing about it.

Children

This website and our services are for businesses and are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, email us and we will delete it.

Changes to this policy

We will update this policy when our practices change. The effective date at the top shows the current version. Significant changes will be noted on this page.

Contact

Questions about privacy, or requests about your data, can be sent to [email protected].