Terms of Service

Services and scope

We provide setup, automation, consulting, customization, migration and support services for businesses and agencies that use the HighLevel (GoHighLevel) platform. Every project begins with a written quote or proposal that defines the deliverables, the timeline, the price and any assumptions. That written scope is the only scope. Work requested outside it will be quoted separately in writing before it starts, and will not be billed as surprise hours.

Our free account audit is provided without charge and without obligation. It is a diagnostic summary, not a guarantee that any particular fix will be included in a later quote.

Quotes and payment

Fixed-price packages are payable as set out in the quote, usually a deposit before work starts with the balance due at handover or at agreed milestones. Monthly plans are billed in advance at the start of each billing period. Invoices are payable by the date shown on them. If an invoice is overdue we may pause work until it is paid. Prices exclude any taxes that apply to you, and exclude HighLevel's own subscription and usage fees, which you pay to HighLevel directly. Refunds are handled under our refund policy.

Your responsibilities

To deliver on time we rely on you to:

• Give us access through a staff user in your HighLevel account with the permissions the scope needs, and remove that user when the work is done.
• Provide the content, logins to connected services, approvals and feedback the project needs within a reasonable time. Delays on your side extend the timeline by at least the same period.
• Use the deliverables lawfully. You are responsible for obtaining valid consent before sending SMS or email to contacts, for complying with the TCPA, CAN-SPAM, A2P 10DLC registration rules and any other messaging laws that apply to you, and for the accuracy of the information you submit for carrier registration.
• Comply with HighLevel's terms of service and acceptable use policy. We cannot build or operate anything that breaches them.
• Keep your own backups and snapshots of your account. We take a snapshot before making significant changes where the platform allows, but your account is yours to safeguard.

Intellectual property and ownership

Everything we build inside your account during a paid engagement, including workflows, pipelines, funnels, calendars, custom fields, snapshots, templates and documentation, belongs to you once the related invoices are paid. You may use, change and export it without any further obligation to us.

We keep ownership of the tools, checklists, naming standards, templates and know-how we developed before or outside your project. Where we use them in your build you receive a permanent licence to keep using the result in your account. We may describe the work in general terms as part of our portfolio, but we will not name you, show your data or publish results without your written permission.

Third-party platform

HighLevel Inc. is a separate company. GHLSpecialist.com is an independent provider and is not affiliated with, endorsed by or sponsored by HighLevel. We do not control, and are not responsible for, platform outages, feature changes, pricing changes, policy changes, carrier decisions on A2P registration, email deliverability outcomes determined by mailbox providers, or the actions of any other third-party service. Where a platform change breaks something we built, we will quote the fix fairly, and within the 30-day fix window described below we will address in-scope defects at no charge.

Warranties and the 30-day fix window

We warrant that our services will be performed with reasonable skill and care, and that the deliverables will match the written scope at handover. If anything within the agreed scope does not work as described in the first 30 days after handover, tell us and we will fix it at no charge. This window covers defects in our work; it does not cover changes you ask for, changes made by you or by others after handover, or platform changes beyond our control. Apart from this, the services are provided without any other warranty, express or implied, including any warranty of particular results, revenue or conversion rates.

Limitation of liability

To the fullest extent the law allows, our total liability to you for any claim arising from a project is limited to the amount you paid us for that project in the 12 months before the claim. We are not liable for indirect or consequential loss, lost profits, lost data, loss of business, or any loss caused by third-party platforms or services. Nothing in these terms limits liability that cannot be limited by law.

Confidentiality

Each of us will keep the other's confidential information private and use it only for the project. This includes your business information, your clients' data and our methods and pricing. The obligation continues after the project ends. We are happy to sign a separate non-disclosure agreement on request, and it takes precedence over this clause where it is stricter.

Termination

Either of us may end a fixed-price project in writing. If you end it, you pay for work completed to that date and any non-refundable costs we have incurred, and we hand over what has been built. Monthly plans can be cancelled before the next billing period as set out in the refund policy. We may end an engagement immediately if payment is seriously overdue, if we are asked to do something unlawful or in breach of HighLevel's terms, or if the working relationship has broken down.

Governing law

These terms are governed by the laws of the state in which GHLSpecialist.com is registered, and the courts of that state have jurisdiction, without affecting any consumer rights you have under the law where you live. Before starting any formal dispute, both of us agree to try to resolve the issue by discussion in good faith for at least 30 days.

Changes and contact

We may update these terms from time to time. The version in force when you accept a quote applies to that project. The current version is always available at this address. Questions about these terms can be sent to [email protected], or you can book a call to talk them through.